Complaints and returns - rules


Dear Customer,

if you are on this page, it means most likely something went wrong with your order or you are not satisfied with the purchase.

Nasza firma szanuje Twoje prawa, dlatego poniżej znajdziesz informacje, które pozwolą Ci szybko i wygodnie złożyć reklamację lub dokonać zwrotu towaru w ramach odstąpienia od umowy na odległość.

I. Information on exercising the right to withdraw from a distance contract

1. You have the right under applicable law to withdraw from the concluded contract within 14 days of its conclusion, no giving any reason.

The deadline to withdraw from the contract will expire after 14 days from the date on which you came into possession of or in which a third party other than the carrier and came into possession of the goods indicated by you.

3. Aby skorzystać z prawa odstąpienia od umowy na odległość, muszą Państwo poinformować nas ( Grażyna Osiecka-Jaśkiewicz, GoFashionDesigner, NIP 812 126 70 25, ul. Szczęśliwicka 68/5, 02-353 Warszawa ) o swojej decyzji o odstąpieniu od zawartej umowy w drodze jednoznacznego oświadczenia lub telefonicznie pod numerem 609513532. W tym celu mogą Państwo wysłać do nas pismo pocztą lub pocztą elektroniczną.

4. For your convenience, we have prepared a model withdrawal form (below) that you can use, but is not obligatory.

5. To meet the deadline to withdraw from the contract, it is enough for them to send You information regarding the exercise of your right withdraw from the contract before the expiry of the withdrawal period.

6. In the event of withdrawal from the concluded contract, we will return all of you payments received from you, including delivery costs (ex except for additional costs resulting from the chosen by you a delivery method other than the cheapest normal delivery method offered by us), immediately, and in any case no later than within 14 days from the date on which we were informed about you decision to exercise the right to withdraw from the concluded contract. Payment refund we will make using the same payment methods that were made by States used in the original transaction, unless you have expressly agreed You for a different solution - in any case you will not be charged any fees related to this reimbursement.

7. We may withhold the reimbursement until we receive the goods or until proof of its return is provided to us, whichever the event will come first.

8. We may withhold the reimbursement until we receive the items and determine whether the returned item has no visible reducing defects its value.

9. Please send back or hand over the item to us immediately, and in any case no later than 14 days from the day on which you informed us about withdrawal from the concluded contract. The deadline will be met if they send you back You the item before the expiry of the 14-day period.

10. You will have to bear the direct cost of returning the goods.

11. You are responsible for reducing the value of things resulting from using it in a way other than necessary to be stated the nature, characteristics and functioning of things. If the returned item is worn visible signs of use, we have the right to retain part of the value of things as compensation for defects in things.

II. Information on the declaration of the use of the warranty by consumer (complaints)

1. In accordance with applicable law, we are liable to you liability under the terms of the Civil Code for defects physical and legal.

2. After discovering a defect, you have the right:

a) submit a statement requesting a price reduction;

b) submit a declaration of withdrawal from the contract, but not when the defect is made is irrelevant;

c) demand replacement of the item with one free from defects;

d) demand that the defect be removed.

3. We will respond to your statement or request within 14 days.

4. You are obliged to deliver the defective item at our expense address ( Grażyna Osiecka-Jaśkiewicz, GoFashionDesigner, NIP 812 126 70 25, ul. Szczesliwicka 68/5, 02-353 Warsaw ) and if the delivery of the goods by you would be excessively difficult (e.g. due to the type of thing) you are obliged to provide us with the thing in the place where it is located.

5. We bear the costs of replacing or repairing a defective item.

6. We are liable under the warranty if a physical defect is found before the expiry of 2 years from the delivery of the goods to you. Your permission is limited in time to one year from the date the defect was discovered, however not earlier than 2 years from the date of issue to you things.

7. Liability for legal defects is essentially the same, and the time is for the notification runs from the moment of learning about the defect and the periods limitation period from the validation of a judgment on the affected thing legal defect.

8. The issue of the warranty is extremely complex and we encourage you to read it with the Civil Code and the websites of UOKiK and consumer organizations describing accurately and illustrating your powers. Our store operates in in accordance with the law and respects the rights of consumers, so legal information that there you will find they will also apply to contracts concluded with us.

9. Feel free to ask any questions to: biuro@gofashiondesigner.com


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Date, place

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First name and last name

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Address

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e-mail

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Order No.

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Account number

Grażyna Osiecka-Jaśkiewicz

GOfashiondesigner

NIP 812 126 70 25

ul. Szczęśliwicka 68/5

02-353 Warszawa

biuro@gofashiondesigner.com

DECLARATION OF WITHDRAWAL FROM THE CONTRACT

I hereby inform you that I withdraw from the contract concluded with the purchase the following product / service:

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2.…………………………………………………………………………………………………………………………………………………………………………….

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Date of conclusion of the contract / receipt: …………………………………………………….

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Consumer's signature